Being “client-centric” has almost become a cliché in the way firms describe themselves. However, some leading thinkers in the legal field see the ability of lawyers to say “no” as a key element of their professionalism, writes Andrew Mckenzie.
Read MoreAn opportunity for Leaders in Law Firms or Legal Departments to work with Prof Michele DeStefano in Australia from 12-18 October, 2024.
Read MoreBack in 2005 this research provided ideas for Marketers in professional services firms who wanted a seat at the leadership table. I think its just as relevant today.
Read MoreI want to hear from you…
Read MoreHave you ever noticed your Partners are reluctant to follow through on client feedback plans? Here’s why …
Read MoreAt a firm retreat this year a partner commented that after seeing me in person my website pic, taken just a few years ago, was “false and misleading advertising”. He pointed out that, unlike in the image I was using online, my hair had turned grey. (Doesn't he know it's the new covid-colour?).
Read MoreThe NEXL 2021 State of Law Firm Business Development Report is now available. Get actionable strategies, tactics and tips from 150 Law Firms Leaders and ten Law Firm BD Consultants.
Read MoreThe College Law Practice Management (COLPM) was formed to honor and recognise distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice management.
Read MoreA survey conducted by Meritas Australia and New Zealand has revealed most employees at small- and medium-sized law firms feel their mental health and wellbeing is important to their firm, and many believe there is an open-door policy which enables them to seek help.
Read MoreThe ALSP industry has made dramatic progress in the past two years with growth led by the Big Four Accounting firms, Captive LPOs, Independent LPOs, Managed services providers and contract staffing services.
Read MoreWhat do Australia’s leading General Counsel really look like? Well, they’re most likely to be based in Sydney, have worked for a top-tier firm, experts in the finance sector and - perhaps most importantly - female
Read MoreOne of the benefits of writing an article at the end of the year is the opportunity to look over what has happened in the past 12 months and make some predictions of which trends will continue into the new year – hence the snappy title of this article.
Read MoreCompanies are increasingly circumventing lawyers to seek direct advice from a barrister in a squeeze on legal costs, according to a survey showing at least half of the New South Wales bar's clients use barristers exclusively or most of the time and direct briefing is up almost a third in three years.
Read MoreIf, like me, you believe that the essence of good client service is knowing your client, The Legal 500 General Counsel Powerlist for Australia and New Zealand should make for a fascinating read.
Read MoreDigging through my files I found this league table from 29 Sept 2005 issue of BRW magazine. Apart from the name changes what stands out for you?
Read MoreThe recent report Australia: State of the Legal Market 2015 revealed just how much the legal market has changed over the past 10 years. What I’m interested in is what this change means for law firms hoping for a future.
Read MoreGiven the many changes to the legal industry in recent years, it's become somewhat fashionable to question the business savvy of the people leading traditional law firms. But my experience is that this thinking misses the point - at least in the main.
Read MoreThis May the Legal Sales and Service Organization (LSSO) will announce the global winners of its sales and service awards.
Read MoreI’m very pleased to have been invited to join the editorial board of the US-based Legal Sales and Service Organization.
Read MoreIn 2015, I'll again be facilitating the strategy and business planning sessions as part of the College Of Law's Legal Practice Management program.
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