Conducting Client Feedback
We can develop and execute client feedback program that gives that lets your firm build a solid foundation for success based on analytics and data.
From devising penetrating questions through to carrying out effective phone and face-to-face interviews, and from carrying out reviews of your client base through to helping you understand how the intelligence you gather is impacting on your practice, we can help give your firm a competitive advantage.
To find out more about our sounding board service, contact us today.
“May I take this opportunity to thank you for your excellent work in the recent client surveys and accompanying presentation. In the past we have tried numerous client surveys. In my experience they have been unhelpful (at best) and counter-productive (at worst). They have caused unhappy clients to just get angry and supportive clients to get annoyed.
However, this is the best client survey process I have seen. The interviewers we well informed, the questions were well structured and the clients responded honestly and engagingly. The results (good and bad) were well presented and the analysis of the report was interesting and thought provoking. Your presentation at the retreat was excellent.”