Client Feedback Coaching For Professional Services Firms

If your law firm, accounting firm or other professional services business is struggling with client feedback, a client feedback coach could make all the difference. After all, gathering and analysing client intelligence may not be easy but it’s a skill that can be learned, refined and improved just like any other.

The problem many professional services practices face is that no one is properly trained in how to devise and execute an effective client feedback program. Instead, their people are left to their own devices, without proper support and little way of telling whether they’re collecting or measuring the right things so that their client feedback program is on the right track.

If you’d like to avoid this scenario so that you implement an effective client feedback program, we can help.

Our principal, Sue-Ella Prodonovich, is accredited in the Net Promoter Methodology, the most recognised client feedback methodology available today. She has coached countless professionals and professional services firms to become more efficient and more effective at client feedback.

From developing a strategy and devising questions, through to conducting a feedback interview and analysing the answers, Sue-Ella can help you identify what matters and help you come up with the best approach.

With Sue-Ella acting as your personal or practice’s guide to client feedback, you can be sure you’re making the right decision at each point in the client feedback process bands that you’re collecting and acting on the right information.