Frank & Fearless: The Client Feedback Revolution

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Law and accounting firms are increasingly seeing the value in rigorous client feedback and some firms are becoming very good at gathering and using it to improve their practice. So I’m delighted to have had the opportunity to talk about the evolution of client feedback in this issue ‘OnPoint’ the Seldon Rosser Magazine.

Client ListeningSue-Ella ProdonovichProdonovich AdvisoryClient Experience, Client Feedback