Have you ever noticed your Partners are reluctant to follow through on client feedback plans? Here’s why …
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A lot of professionals know they should be getting client feedback, but they’re too worried about annoying their clients to actually ask for it.
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The 2019 Rugby World Cup is on so I thought now was a great time to think about selecting your practice's own first XV. Who should you pick?
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Ever noticed that some professionals get a disproportionate amount of referral work? We show you how to be one of them.
Read MoreClients who are about to leave often give off the same signals. We explore exactly what they are.
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In a market where buyers have the power, it can be hard to know how to price professional services competitively without compromising profitability. But, by following these 6 rules, you’ll be a lot closer to being on the money.
Read MoreCompanies are increasingly circumventing lawyers to seek direct advice from a barrister in a squeeze on legal costs, according to a survey showing at least half of the New South Wales bar's clients use barristers exclusively or most of the time and direct briefing is up almost a third in three years.
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Sometimes your client feedback meetings can go off piste. So you need some tactics for fixing things when they stray a little off course.
Read MoreIf you want to gain market share from your competitors, don’t rush into a brand overhaul. Ask your clients what they think of you instead.
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Last week I blogged about three common fears that hold professionals back when it comes to asking for client feedback. And I was pleased to see that my post generated a reasonable of discussion from people on the feedback front line.
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The value of client feedback to professional services firms is well documented. And yet, so many professionals let their fears about client feedback hold them back from doing it properly. If you’re one of them, read on...
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An effective client listening program is one of the most valuable tools in any firm’s competitive armoury. If you’ve been thinking of developing a client listening program but don’t know where to start, you’re not alone.
Read MoreThe recent report Australia: State of the Legal Market 2015 revealed just how much the legal market has changed over the past 10 years. What I’m interested in is what this change means for law firms hoping for a future.
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Four corporate GCs of US Companies gave their unvarnished opinions of law firm marketing at the legal sales and service conference in Chicago. Here’s what they said …
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What’s the size of your clients’ budgets this financial year? If you don’t have any idea of a client’s budget, you can’t possibly know your share of wallet.
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Asking for client feedback can seem confronting. In fact, many, if not most of us, would prefer not to know at all rather than be faced with the reality that a client didn’t like our service. But there are so many reasons to ask your clients what they think of you.
Read MoreLaw and accounting firms are increasingly seeing the value in rigorous client feedback and some firms are becoming very good at gathering and using it to improve their practice
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