Client Experience in Professional Services: A Framework That Works

Client experience. You've been hearing the term a lot lately. It's not marketing jargon, it's a genuine shift in how professional services firms think about the relationship between service quality and client loyalty. My 5Es - Entice, Enter, Engage, Exit, Extend - give lawyers and accountants a practical framework for managing the full client journey not just the work itself.

05. Clients & Service, 09. How-To Guides & TipsSue-Ella Prodonovich14 April 2026Prodonovich AdvisoryCX, CXM, CXps, Client Engagement, Client expereince, professional services, b2b