How Not to Annoy Your Clients When You Ask for Feedback

A lot of professionals know they should be getting client feedback, but they’re too worried about annoying their clients to actually ask for it.

Client ListeningSue-Ella Prodonovich28 September 2021Prodonovich AdvisoryAccounting Firms, Business Development, Client Feedback, Law Firms, How to guide, Client feedback, Client expereince, CX, Annoying Clients

Why Some Clients Love One Part of Your Firm—and Avoid the Rest

Ever had a client rave about one part of your firm, but complain about another? It’s more common than you think—and it doesn’t always mean something’s gone wrong. Mixed feedback from the same client often points to deeper issues: inconsistent onboarding, patchy internal referrals, or overloaded client relationship partners.

Client Listening, Client RelationshipsSue-Ella Prodonovich13 October 2017Prodonovich AdvisoryAccountants, Client Listening, How to, Lawyers, Mixed, Negative, Client Experience, CX

Addressing The Client's Pathway & Client Experience

In May, I joined Lynette Nixon Innovation Director at PWC to address the CXPS: Client Experience in Professional Services Conference. Together, we spoke on ‘Building client journey maps to drive action and deliver smart revenue’.

Public Workshops, Business Development SkillsSue-Ella Prodonovich17 June 2016Prodonovich AdvisoryClient Experience, CX

3 Common Fears About Client Feedback (and How to Overcome Them)

The value of client feedback to professional services firms is well documented. And yet, so many professionals let their fears about client feedback hold them back from doing it properly. If you’re one of them, read on...

Client ListeningSue-Ella Prodonovich13 May 2016Prodonovich AdvisoryBusiness Development, Client Experience, Client Feedback, Client Experience Management, CX, CXM, Client listening

10 Ways Client Feedback Can Improve Your Firm's Service

Asking for client feedback can seem confronting. In fact, many, if not most of us, would prefer not to know at all rather than be faced with the reality that a client didn’t like our service. But there are so many reasons to ask your clients what they think of you.

Client ListeningSue-Ella Prodonovich16 June 2015Prodonovich AdvisoryBusiness Development, Client Feedback, Process, Client listening, CXM, Client Experience Management, CX