Being “client-centric” has almost become a cliché in the way firms describe themselves. However, some leading thinkers in the legal field see the ability of lawyers to say “no” as a key element of their professionalism, writes Andrew Mckenzie.

Client Relationships, NewsSue-Ella Prodonovich12 November 2024Prodonovich AdvisoryClient Centricity, Michele DeStefano, Laura Empson, Client Relationshps, Client-Centred Legal Services, Andrew Mackenzie