Being “client-centric” has almost become a cliché in the way firms describe themselves. However, some leading thinkers in the legal field see the ability of lawyers to say “no” as a key element of their professionalism, writes Andrew Mckenzie.
Read MoreThe key to professional services success could be to ditch the people you don’t get along with.
Read MoreThese five perfectly paired questions should be in the kit of every client-facing professional who wants to better understand their contacts and build relationships that hum.
Read MoreGood work isn't just technical expertise. It's systematic client experience management. Learn the four-phase framework that turns satisfied clients into your most powerful marketing engine.
Read MoreThe environment we’re doing business in right now suits a different type of business development and a different type of professional. We look at the rules of doing business during COVID-19.
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