Financial year-end and compliance deadlines have passed, the school holidays are here, and many professionals feel flat rather than triumphant. Good news: the quietest fortnight of the year is also the best relationship maintenance window in it. Ten small jobs, and none takes longer than a coffee.
Read MoreFormal client feedback programs are a vital part of client listening, not least because they can underscore your firm’s commitment to clients in a very tangible and personal way. But they should never be where your client listening program begins and ends.
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