A lot of firms worry about having partners run their client feedback. You shouldn’t be one of them.
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When used correctly, a Net Promoter Score can be a wonderful tool for helping build a stronger, more profitable professional services practice. it’s shame most firms get it so wrong…
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Have you ever noticed your fee earners are reluctant to do client feedback? Here’s why.
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Professionally Challenged interviewed Sue-Ella Prodonovich as part of their insiders guide to the changes currently happening in the legal industry.
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