When used correctly, a Net Promoter Score can be a wonderful tool for helping build a stronger, more profitable professional services practice. it’s shame most firms get it so wrong…
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Being ignored by someone who asked you to contact them is one of the most frustrating and, frankly, humiliating things we can face as professionals. So if you’re being ‘ghosted’, here’s what to do…
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With COVID-19 forcing big changes to our work, keeping up the relationship with your clients requires a new set of rules.
Read MoreThe ALSP industry has made dramatic progress in the past two years with growth led by the Big Four Accounting firms, Captive LPOs, Independent LPOs, Managed services providers and contract staffing services.
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If you think the challenges of a professional services firm and an NBA basketball team are worlds apart, think again. We show you what your firm can learn from the Boston Celtics.
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We’re often told that success depends on pushing boundaries and doing things we’re not comfortable doing. But, for business development, I think success depends on being very much inside our comfort zones, not outside them.
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