Investing a little time in your small talk has the potential to pay off big. Here’s why.
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A lot of firms worry about having partners run their client feedback. You shouldn’t be one of them.
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You invested nights and weekends in a pitch, only to learn someone else won—with zero explanation why. Here's the 7-step framework for turning pitch losses into strategic intelligence: from demanding debrief commitments upfront to conducting cost-benefit analysis on whether to pursue similar work again.
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When used correctly, a Net Promoter Score can be a wonderful tool for helping build a stronger, more profitable professional services practice. it’s shame most firms get it so wrong…
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Many, if not most, group retreats fail to achieve everything they really should. Here are 8 common reasons they fall apart.
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Professional services firms that fail to properly utilise their experienced talent do themselves no favours.
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The coffee catch-up is now officially dead thanks to COVID-19. I think that’s a very good thing too.
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