Getting the right information starts with finding the people in the firm who know a lot about the client and their industry, and then listening hard to what they have to say.
Read MoreAsking for client feedback can seem confronting. In fact, many, if not most of us, would prefer not to know at all rather than be faced with the reality that a client didn’t like our service. But there are so many reasons to ask your clients what they think of you.
Read More