7 Things Professionals Can Learn From Creatives

As professionals we often think we need be the dominant player, setting the course and steering the ship. But the best ideas usually arise when we’re surrounded by ambiguity.

Business Development Ideas, Practice Management IdeasSue-Ella Prodonovich4 November 2022Prodonovich AdvisoryCreativity, Workshops, CXM, Client Experience Management, CXps

Why Collaboration Eats Cross-Selling For Breakfast

Anyone who’s read my articles for any length of time will be aware of my contempt for pushy cross-selling. But that doesn’t mean you shouldn’t be servicing your clients by joining with your firm’s other sections, areas or practice groups; far from it.

Business Development Ideas, Business Development Skills, Practice Management IdeasSue-Ella Prodonovich11 October 2022Prodonovich AdvisoryCollaboration, Cross Referrals, Cross-Selling, Key Account Management, Client Experience Management

3 Common Fears About Client Feedback (and How to Overcome Them)

The value of client feedback to professional services firms is well documented. And yet, so many professionals let their fears about client feedback hold them back from doing it properly. If you’re one of them, read on...

Client ListeningSue-Ella Prodonovich13 May 2016Prodonovich AdvisoryBusiness Development, Client Experience, Client Feedback, Client Experience Management, CX, CXM, Client listening

10 Ways Client Feedback Can Improve Your Firm's Service

Asking for client feedback can seem confronting. In fact, many, if not most of us, would prefer not to know at all rather than be faced with the reality that a client didn’t like our service. But there are so many reasons to ask your clients what they think of you.

Client ListeningSue-Ella Prodonovich16 June 2015Prodonovich AdvisoryBusiness Development, Client Feedback, Process, Client listening, CXM, Client Experience Management, CX