In this fun and fast-paced webinar Ross Fishman will share at least 20 powerful marketing tips―his favorite practical suggestions that lawyers can begin using immediately. Ross will tailor the content to suit your firm and your session can run for either 60 or 90 minutes
Read MoreIt’s become fashionable to criticise awards and directories but some really are worth the effort while others need to be put on furlough (or put an end to).
Read MoreWith COVID-19 forcing big changes to our work, keeping up the relationship with your clients requires a new set of rules.
Read More[Video 37 mins] In early March 2020 I was fortunate enough to sit down with Renee Branson, an expert on mental resilience in the professional services sector.
Read MoreThe environment we’re doing business in right now suits a different type of business development and a different type of professional. We look at the rules of doing business during COVID-19.
Read MorePerth HLB Mann Judd Partner Litsa Christodulou recently made history as the first HLB Mann Judd Partner to win “Most Client-Focused Accountant” at the annual AFR Client Choice Awards. Here she talks about the changing nature of client service delivery and why managing the ‘variables’ is so important for all accounting professionals.
Read MoreWhat are the factors that make a barrister a "barrister of choice" in 2020? Gone are the days of whisky-laden trolleys, cerise-ribboned briefs, Luddism being de rigour, prohibitions on barristers visiting solicitors offices, and women barristers being “novel”.
Read MoreNo business likes to turn down a paying customer. But for professional services firms, firing bad clients isn’t just important, it’s essential.
Read MoreTurning around your clients’ perceptions and improving your Net Promoter Score may be much easier than you think, so long as you’re brave.
Read MoreIt’s usually easier to win new work out of existing clients and colleagues. We show you 16 ways firms do it.
Read MoreResearch undertaken by my professional services business development consultancy confirmed that there was a degree of ‘empty brand awareness’ in our highly competitive legal marketplace. But, to hand it to the Australian firms, here’s how they responded to this perceived lack of difference.
Read MoreIt’s not long until the holiday season kicks off and everyone needs a break. Which brings me to your ‘out of office', or at least how to write one without weasel words. And it goes a little something like this …
Read MoreThe networking events at this time of year can be a boon for BD, or a drain on our energy levels. The difference often comes down to how you approach it.
Read MoreIn this day and age, ignoring procurement is a very big mistake.
Read MoreThe College Law Practice Management (COLPM) was formed to honor and recognise distinguished law practice management professionals, to set standards of achievement for others in the profession, and to fund and assist projects that enhance the highest quality of law practice management.
Read MoreThe 2019 Rugby World Cup is on so I thought now was a great time to think about selecting your practice's own first XV. Who should you pick?
Read MoreEver noticed that some professionals get a disproportionate amount of referral work? We show you how to be one of them.
Read MoreProfessionally Challenged interviewed Sue-Ella Prodonovich as part of their insiders guide to the changes currently happening in the legal industry.
Read MoreClients who are about to leave often give off the same signals. We explore exactly what they are.
Read MoreA survey conducted by Meritas Australia and New Zealand has revealed most employees at small- and medium-sized law firms feel their mental health and wellbeing is important to their firm, and many believe there is an open-door policy which enables them to seek help.
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