When used correctly, a Net Promoter Score can be a wonderful tool for helping build a stronger, more profitable professional services practice. it’s shame most firms get it so wrong…
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'Delighting' clients is a goal that puts Herculean pressures on professionals, offers low marginal value to clients, and increases costs of doing business. So what to do?
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Being ignored by someone who asked you to contact them is one of the most frustrating and, frankly, humiliating things we can face as professionals. So if you’re being ‘ghosted’, here’s what to do…
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If your Associates had the chance, they’d probably change a lot about your firm - especially when it comes to the way you’re helping - or not helping them - develop their careers. And I think they are onto something.
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Referral relationships are all about reciprocity. But sometimes we’re just not in a position to refer work back to someone who sends it our way. So, if you find yourself without any clients to send back to your referrer, here’s what you can do.
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This is the very best Christmas gift you can give yourself, at least from a business development point of view….
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As 2021 draws to a close it’s never been more important to turn off your computer, close the door to the office and walk away from your work. But before you go, some advice about your out of office message (and what not to say).
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Saying thank you isn’t just good manners, it’s also good for business
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Have you ever noticed your fee earners are reluctant to do client feedback? Here’s why.
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If you have just half an hour to spare, here are another three things that turn around your BD efforts.
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Many, if not most, group retreats fail to achieve everything they really should. Here are 8 common reasons they fall apart.
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With so much going on right now, it can be hard to get motivated over BD. So here are two things that can make a real difference in just 20 minutes.
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A lot of professionals know they should be getting client feedback, but they’re too worried about annoying their clients to actually ask for it.
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For a long time many business experts have been singing the praises of the cross-sell for professional services firm. Well, I disagree - at least in part. Here’s 5 reasons why.
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On this episode of The Boutique Lawyer Show, host Jerome Doraisamy and Sue-Ella discuss some of the potential pitfalls of cross-selling by law firms.
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The key to professional services success could be to ditch the people you don’t get along with.
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If you’re one of this year’s bumper crop of new Partners here’s what you need to know about Business Development (BD).
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You don’t have to abandon your BD efforts just because you’re slopping about the home in athleisure.
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Professional services firms that fail to properly utilise their experienced talent do themselves no favours.
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Moving your practice but don’t know how your clients will take it? Find out exactly what you need to say to them and how you should behave to ensure a smooth transition.
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