Have you ever noticed your Partners are reluctant to follow through on client feedback plans? Here’s why …

Client Listening, NewsSue-Ella Prodonovich18 July 2022Prodonovich AdvisoryPM Forum, Client Feedback, PM Magazine, Practice Management International

How To Get More Out Of Your Net Promoter Score

When used correctly, a Net Promoter Score can be a wonderful tool for helping build a stronger, more profitable professional services practice. it’s shame most firms get it so wrong…

Client ListeningSue-Ella Prodonovich17 June 2022Prodonovich AdvisoryReferrals, Net Promoter Score, NPS, client feedback, How to, Lawyers, Consultants, accountants, Professional Services

Stop Trying to Delight Clients

'Delighting' clients is a goal that puts Herculean pressures on professionals, offers low marginal value to clients, and increases costs of doing business. So what to do?

Client Relationships, Business Development SkillsSue-Ella Prodonovich12 June 2022Prodonovich AdvisoryClient relationships

How To Follow Up With Someone Who's Ignoring You

Being ignored by someone who asked you to contact them is one of the most frustrating and, frankly, humiliating things we can face as professionals. So if you’re being ‘ghosted’, here’s what to do…

Business Development IdeasSue-Ella Prodonovich19 May 2022Prodonovich AdvisoryBusiness Development Tips, Sales, Lawyers, Consultants, law firms, Professional Services

7 Things Your Associates Would Change About Your Firm

If your Associates had the chance, they’d probably change a lot about your firm - especially when it comes to the way you’re helping - or not helping them - develop their careers. And I think they are onto something.

Business Development SkillsSue-Ella Prodonovich15 March 2022Prodonovich AdvisoryAccountants, Junior Professionals, Lawyers, Mentoring, Professional Development, Training, professional development, Associates

How to Repay a Referral When You Can’t Refer Back

Referral relationships are all about reciprocity. But sometimes we’re just not in a position to refer work back to someone who sends it our way. So, if you find yourself without any clients to send back to your referrer, here’s what you can do.

Business Development Ideas, Practice Management IdeasSue-Ella Prodonovich28 February 2022Prodonovich AdvisoryAccountants, Business Development, Lawyers, Professional Development, Referrals

The Perfect Gift to Give Yourself

This is the very best Christmas gift you can give yourself, at least from a business development point of view….

Business Development IdeasSue-Ella Prodonovich16 December 2021Prodonovich Advisoryend of year

It's Time to Take a Break and Put The Year Behind You. Here's how...

As 2021 draws to a close it’s never been more important to turn off your computer, close the door to the office and walk away from your work. But before you go, some advice about your out of office message (and what not to say).

Business Development IdeasSue-Ella Prodonovich8 December 2021Prodonovich AdvisoryOut Of Office Email, Year-end

It's Time You Said Thanks

Saying thank you isn’t just good manners, it’s also good for business

Client Relationships, Practice Management IdeasSue-Ella Prodonovich22 November 2021Prodonovich AdvisoryChristmas Cards, Relationships, Thank you

7 Reasons Your Partners Don't Want to Do Client Feedback

Have you ever noticed your fee earners are reluctant to do client feedback? Here’s why.

Business Development Ideas, Client ListeningSue-Ella Prodonovich28 October 2021Prodonovich Advisoryclient feedback, Client listening

Three More Easy BD Wins in Just 30 Minutes

If you have just half an hour to spare, here are another three things that turn around your BD efforts.

Business Development IdeasSue-Ella Prodonovich14 October 2021Prodonovich AdvisoryBusiness Development Tips, BD45, Lawyers

8 Reasons Firm Retreats Don't Work

Many, if not most, group retreats fail to achieve everything they really should. Here are 8 common reasons they fall apart.

Practice Management IdeasSue-Ella Prodonovich9 October 2021Prodonovich AdvisoryRetreats, law firms, accounting firms, professional development, lawyers, accountants, ideas, Business Plans, Leadership

Two Big BD Wins in Just 20 Minutes

With so much going on right now, it can be hard to get motivated over BD. So here are two things that can make a real difference in just 20 minutes.

Business Development IdeasSue-Ella Prodonovich7 October 2021Prodonovich AdvisoryBusiness Development Tips, BD, BD45

How Not to Annoy Your Clients When You Ask for Feedback

A lot of professionals know they should be getting client feedback, but they’re too worried about annoying their clients to actually ask for it.

Client ListeningSue-Ella Prodonovich28 September 2021Prodonovich AdvisoryAccounting Firms, Business Development, Client Feedback, Law Firms, How to guide, Client feedback, Client expereince, CX, Annoying Clients

5 Reasons to Stop Cross-selling

For a long time many business experts have been singing the praises of the cross-sell for professional services firm. Well, I disagree - at least in part. Here’s 5 reasons why.