At a firm retreat this year a partner commented that after seeing me in person my website pic, taken just a few years ago, was “false and misleading advertising”. He pointed out that, unlike in the image I was using online, my hair had turned grey. (Doesn't he know it's the new covid-colour?).
Read MoreOn 17 January 2017 I shared these tips with clients after attending a briefing by Boston-based BTI Consulting. Last week one Managing Partner pulled this checklist out from his management folder. It was highlighted and notated - and it made my day.
Read MoreThe coffee catch-up is now officially dead thanks to COVID-19. I think that’s a very good thing too.
Read MoreMarketplace appetite for firm mergers and acquisitions is reportedly higher than ever, and – as Australia turns its attention to the ‘next normal’ – many practices are considering a “strategic reboot” in order to grow and succeed.
Read MoreZoom is no longer new. But the bad behaviour hasn't gone away. It's just got more creative. Here are seven rules of video meeting etiquette for lawyers and professionals who'd like to be remembered for the right reasons.
Read MorePwC’s Lynette Nixon shares observations on meetings where some participants are online and then a number of people together in a room.
Read MoreSix signs it's time to rotate your Client Relationship Partner (CRP). Expert advice on CRP succession planning for law firms, accounting firms and professional services firms.
Read MoreWith clientele increasingly viewing smaller firms as attractive prospects, and the possibility of better vocational pathways in line with growth strategies, SME law firms may be in good positions to snare experienced practitioners in the looming new normal.
Read MoreBD45 gives busy lawyers and accountants expert business development consultation in just 45 minutes. Sue-Ella Prodonovich acts as your strategic sounding board, offering practical ideas based on 20+ years helping professionals win work. Sessions available across Australia and internationally via Zoom or phone.
Read MoreOne of the main challenges in developing any professional services business is finding new ways to keep your personal brand top of mind and tip of tongue.
Read MoreBetween Melbourne Cup and Christmas there are just 49 days. But that’s all the time you need to set yourself up for a big 2019.
Read MoreThese five perfectly paired questions should be in the kit of every client-facing professional who wants to better understand their contacts and build relationships that hum.
Read MoreDuring early years of a professional’s development focus is typically on learning and perfecting pin-point technical skills. As technical credibility grows it is not uncommon to hear the feedback… “you need to be more strategic”. It’s almost a rite of passage!
Read MoreIs your firm's professional image attracting clients or driving them away? From outdated websites to mismatched office spaces, many law and accounting firms unknowingly repel the clients they want most. Discover the psychology behind first impressions and how to align your firm's image with your actual capabilities.
Read MoreGood work isn't just technical expertise. It's systematic client experience management. Learn the four-phase framework that turns satisfied clients into your most powerful marketing engine.
Read MoreIn the age of lock-downs, isolation and working from home your BD efforts need to take on a whole new rhythm.
Read MoreWhilst having a stringent, forward-thinking business development plan is critical, ensuring it is compatible with your personal values and ideals ensures its viability and success.
Read MoreIt’s become fashionable to criticise awards and directories but some really are worth the effort while others need to be put on furlough (or put an end to).
Read MoreWith COVID-19 forcing big changes to our work, keeping up the relationship with your clients requires a new set of rules.
Read MoreThe environment we’re doing business in right now suits a different type of business development and a different type of professional. We look at the rules of doing business during COVID-19.
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